Customer with Tears of Joy

Rhonda Wilkinson recently purchased a brand new 2011 Honda Accord Crosstour. As a customer of Sales Consultant Alex Varzally, she wrote us a note that said, "I get teary eyed when I consider how far the staff at Bianchi Honda went to make this deal for me." After reading those kind words, we interviewed her to find out what we did that made her experience so special.

"The day before I was to sign the deal on my new car, my trade-in car's engine blew up. I thought for sure the deal would be off." It all happened on I-90 when she began to hear a very loud noise before her car slowly stopped running. To fix the trade-in, it would have cost Rhonda approximately $3,500 to $4,000. She could not see herself paying that much to fix a car she was about to trade-in.

It turns out Jason Porreco, General Sales Manager, went "above and beyond" to help her out. He was able to get a used car engine to fix the car for her so we could still take the trade-in. "I already had a great deal but this added to it." says Rhonda. Jason offered to tow the broken vehicle up to Bianchi at no extra charge. Rhonda was also very happy she didn't have go through the trouble of removing the remote starter from her other vehicle. Jason gave her a great deal on a new one. She was astonished saying, "Imagine someone who is in business selling cars going the extra mile like that."

Rhonda had just one word to describe Bianchi Honda. "Phenomenal."

When we asked about how she felt about her new 2011 Accord Crosstour, she said, "I love my Crosstour. People ask me about it because it really stands out. I make sure I tell everybody my story and how great Bianchi is." She was very impressed with the staff from Jason to Alex and the Finance Department. "Everyone worked so hard. Alex took 30 minutes to explain everything to me. He was wonderful. I never felt any pressure." She went on to say, "I'll only buy from Bianchi."

We want to take the time to say thank you to Rhonda for all of your wonderful words of praise. Bianchi Honda is pleased to hear that everything has worked out for you and is glad to hear you are enjoying your Crosstour!